ArenaHub Privacy Policy

1. Introduction

This Privacy Policy explains how ArenaHub collects, uses, stores, protects, and manages personal data of users who use ArenaHub services as Players.

By using ArenaHub services, users acknowledge and agree to the processing of their data in accordance with this Privacy Policy and applicable laws and regulations.

2. Data We Collect

ArenaHub may collect data necessary to provide its services, including:

• Name
• Email address
• Phone number
• Authentication information
• Profile photo, if available

• Booking number or identifier
• Venue
• Facility/court
• Booking date and time
• Booking duration
• Participant information where required
• Booking notes, if available

• Transaction number
• Transaction value
• Payment status
• Payment method
• DP payment information
• Settlement information
• Cancellation information
• Refund information
• Transaction history

• IP address
• Device information
• Operating system
• Browser
• Network information
• Activity timestamps
• Security and system activity logs

3. Use of Data

User data may be used to:

• Manage user accounts.
• Process and manage bookings.
• Process payments and settlements.
• Manage DP payments.
• Manage cancellations and refunds.
• Send service and transaction notifications.
• Provide customer support.
• Prevent fraud and unauthorized activities.
• Maintain system security.
• Perform audits and maintain activity records.
• Improve ArenaHub services.
• Comply with applicable laws and regulations.

4. Sharing Data with Venues

To fulfill a booking, ArenaHub may provide relevant user information to the Venue associated with that booking.

Information shared will be limited to what is necessary for:

• Booking fulfillment.
• Booking-related communication.
• Transaction verification.
• Booking changes or cancellations.
• Refund management.
• Venue operational services related to the booking.

Venues are responsible for using such information appropriately and only for purposes related to ArenaHub services.

5. Third-Party Service Providers

ArenaHub may use third-party service providers necessary to operate its services, including:

• Payment gateways.
• Infrastructure and cloud services.
• Email services.
• Notification services.
• Security services.
• Other technology providers supporting ArenaHub operations.

Third-party processing is conducted as necessary for the services and in accordance with applicable requirements.

6. Data Security

ArenaHub implements reasonable technical and organizational measures to protect user data against unauthorized access, use, modification, disclosure, or deletion.

7. Data Storage and Retention

ArenaHub retains data as necessary to:

• Provide services.
• Complete transactions.
• Handle disputes.
• Conduct audits.
• Fulfill legal obligations.
• Maintain system security.

Certain data may remain stored after account closure when required for these purposes.

8. User Rights

Subject to applicable laws and regulations, users may have the right to:

• Access their personal data.
• Correct or update their data.
• Request deletion of their data where permitted.
• Withdraw consent where applicable.
• Object to certain processing activities.
• Exercise other rights provided by applicable regulations.

Requests may be submitted through ArenaHub’s official communication channels.

9. Account Deletion

Users may request account deletion.

Account deletion does not necessarily mean that all data will be immediately deleted. Data required for transactions, audits, security, disputes, or legal obligations may be retained for the necessary period.

10. Cookies

ArenaHub may use cookies or similar technologies to support:

• Authentication.
• Security.
• Application functionality.
• User preferences.
• Analytics and service improvement.

11. Changes to This Privacy Policy

ArenaHub may update this Privacy Policy from time to time.

Changes will be presented through ArenaHub services and will become effective according to the stated effective date.

12. Contact

For privacy-related questions, requests, or complaints, users may contact ArenaHub through:

Email: support@arenahub.co.id