1. Use of ArenaHub
These Terms and Conditions govern a Player's use of ArenaHub to find Venues, make bookings, make payments, receive service information, and use other available features.
By creating an account or using the service, the Player confirms that they have read and accepted the terms in effect at the time of use.
2. Player Account and Security
Players must provide accurate, active, and reachable account information and keep their credentials confidential. Activity performed through an account will be treated as the account owner's activity unless misuse is established.
3. Bookings and Venue Use
A booking depends on court availability, operating hours, prices, rules, and transaction confirmation recorded when the order is made. Players must review the Venue, schedule, court, add-on products, and Venue policies before completing a booking.
Players must attend according to schedule, follow Venue rules, take reasonable care of facilities, and follow reasonable safety instructions from the Venue operator.
4. Prices, Promotions, and Discounts
The applicable price and discount are the values calculated and displayed by the system during the order process. Promotion or discount eligibility may depend on the period, quota, Venue, court, sport, transaction value, and available promotion terms.
5. Payments, Deposits, and Settlement
Available payment methods and schemes follow the options shown for the booking. Where full payment, a deposit or down payment, settlement, or manual payment is available, the related amount and payment status are shown on the transaction.
Booking confirmation may depend on successful payment or the Venue's recording of a manual payment according to the booking source and service flow used.
6. Cancellation, Rescheduling, and Refunds
Cancellation, rescheduling, and refunds follow the Venue policy, booking and payment status, and capabilities available in the service. A request does not automatically mean it has been approved or repaid.
Any applicable refund amount and completion time follow transaction validation and the related payment process; these terms do not set a fixed refund percentage or SLA.
7. Prohibited Conduct
Players must not misuse accounts, disrupt the system, gain unauthorized access, create fraudulent bookings or payments, abuse promotions, scrape without permission, upload harmful material, or use ArenaHub for unlawful activity.
8. Notifications and Communications
ArenaHub may provide account, booking, payment, service change, security, and support information through available channels. Players are responsible for keeping their contact information active.
9. Service Availability and Changes
ArenaHub may repair, update, add, limit, or discontinue features for security, maintenance, operational, or product-development needs. Venue information may change based on operator updates and operating conditions.
10. ArenaHub Responsibility
ArenaHub provides a connecting platform and transaction facilities. ArenaHub does not guarantee matters outside its reasonable control, including activities carried out at a Venue, third-party provider disruptions, or information for which a Venue operator is responsible.
11. Intellectual Property
ArenaHub trademarks, designs, software, documentation, and content are protected under applicable requirements. Players do not receive the right to copy, modify, or exploit any part of the service without permission.
12. Personal Data
Player personal data is handled under the ArenaHub Privacy Policy applicable to Players.
13. Suspension and Termination
ArenaHub may limit, suspend, or terminate access for a terms violation, security risk, legal obligation, or service misuse. History that must be retained for operations, audits, disputes, or legal obligations is not automatically deleted.
14. Changes to These Terms
ArenaHub may update these terms and will display the latest version through the service or an appropriate channel. Players should review changes before continuing to use the service.
15. Law, Disputes, and Contact
These terms are governed by the laws applicable to ArenaHub operations. The parties should first attempt to resolve disputes through reasonable communication.
Questions about these terms can be submitted through the Contact Us page or ArenaHub support channels.